Learn how to use coaching techniques to improve performance.
In this course we focus on how you can use coaching, with an emphasis on outcomes and positive action.
We will introduce a straightforward model to support the coaching process in the workplace, and will provide the opportunity to practise your coaching style.
This 2 hour course will give you the skills to coach your employees to better perform in their role. Find out what the term ‘coaching’ really means, and as a manager, how you do it.
Who should attend?
This programme is suitable for new managers and anyone who has line management responsibility.
How will I benefit?
By the end of the course you will be able to:
Use an appropriate coaching model to guide conversations and result in action
Help your people be their best
Know when to use coaching conversations to best effect
Improve your listening skills with focus on ‘active listening’
Use good questioning skills to get to the root cause of the issue
An introduction to coaching
The coaching spectrum
Learning styles and learning cycle
Characteristics of a good coach
Coaching model – GROW